Shipping policy
We want your order to arrive as smoothly as possible. This policy explains how and when your order ships. Naybia is a brand operated by Gardashov LLC.
Where We Ship
Naybia ships within the United States, including Alaska, Hawaii, and US territories. If you are outside the United States, email us at support@naybia.com and we will do our best to accommodate you.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and federal holidays). Orders placed after 12:00 PM ET, or on a weekend or holiday, begin processing the next business day.
During new launches, sales, and peak holiday periods, processing may take slightly longer — we will always keep you posted if there is a delay on your order.
Estimated Delivery Times
Once your order has been processed and handed to the carrier, estimated delivery is 3–7 business days for the contiguous United States. Alaska, Hawaii, and US territories typically take 7–12 business days.
These are estimates and are not guaranteed. Weather, carrier volume, and other factors outside our control can occasionally affect transit times.
Shipping Timeframes and Your Right to Cancel
We comply with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
We ship within the time stated above. If we cannot ship within that time — or within 30 days of receiving your properly completed order, where no time is stated — we will notify you of the delay, give you a revised shipping date, and offer you the choice of consenting to the delay or cancelling your order for a prompt refund. If you cancel, we will credit your card within one billing cycle, or issue a refund within 7 business days where you paid by other means.
Shipping Rates
We offer free standard shipping on every order — no minimum, no code required. The price you see at checkout is the price you pay. All prices are shown in US dollars (USD).
Sales Tax
Sales tax is calculated at checkout where applicable, based on your shipping address and the tax rules of your state and locality. Any tax that applies is shown before you complete your purchase.
Order Tracking
A tracking number will be emailed to you within 1–3 business days after your order is processed. If you have not received tracking after this window, please check your spam folder, then contact us and we will locate it for you.
Address Accuracy
Please double-check your shipping address at checkout. Naybia is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you cannot locate your package, please check with household members and neighbors first, then contact us within 7 days so we can help.
For items that arrive damaged, email us at support@naybia.com within 48 hours of delivery with your order number and a photo, and we will make it right. These timeframes help us file carrier claims promptly and do not limit any rights you have under applicable state law.
Contact and Customer Support
Naybia, a brand operated by Gardashov LLC
25 SE 2nd Ave Ste 550 #996, Miami, FL 33131, United States
Phone: +1-918-238-6378 · Email: support@naybia.com
Support Hours (US Eastern Time, EST/EDT)
Monday – Friday: 9:00 AM – 6:00 PM · Saturday: 10:00 AM – 4:00 PM · Sunday: Closed