Refund policy

At Naybia, we want you to love what you wear. If something is not quite right, this policy explains how returns, exchanges, and refunds work. Naybia is a brand operated by Gardashov LLC, and all returns are handled from the United States. Please read this policy carefully before requesting a return.

Return Window

You have 30 days from the date your order is delivered to request a return. Every return must be pre-authorized by our customer service team before you send anything back. Items shipped to us without prior authorization cannot be accepted, processed, or refunded, so please always contact us first.

This 30-day window is a policy we offer voluntarily. Federal law does not require online retailers to accept returns for change of mind, and the FTC's Cooling-Off Rule does not apply to online purchases. Some states give you additional rights — see "State Law" below.

Conditions for Returns

To be eligible for a return, items must be unworn, unwashed, and undamaged, in their original condition, with all original tags, labels, and packaging intact.

Trying an item on to check the fit is perfectly fine. However, if our inspection reveals signs of wear, washing, alteration, odor, stains, or other damage, we reserve the right to reduce your refund accordingly or decline the return.

Non-Returnable Items

The following cannot be returned or refunded:

  • Items marked as Final Sale or clearance
  • Personalized or customized products
  • Underwear, intimates, and swimwear where the hygiene seal or liner has been removed
  • Gift cards

These exclusions do not limit your rights in cases where an item arrives damaged, defective, or is not what you ordered.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. We strongly recommend using a trackable, insured shipping method, as Naybia cannot be held responsible for return parcels that are lost, delayed, or sent without tracking. Return shipping costs are not refundable.

Return Address

Please send your return only to the address provided by our customer service team after your return has been approved. Returns sent to any other address cannot be received or processed.

How to Start a Return

Email support@naybia.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Clear photos (required for damaged, defective, or incorrect items)
  • Your full name and shipping address

Our team will review your request and send return authorization and instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

We offer free exchanges when you received the wrong size, the wrong item, or your item arrived damaged or defective. Email us at support@naybia.com and we will arrange the exchange at no extra cost to you.

Order Cancellations

You may cancel your order within 6 hours of placing it, provided it has not yet entered processing. Once an order has begun processing, it can no longer be canceled. After your order is delivered, you may request a return in accordance with this policy.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or your package is lost in transit, contact us within 7 days of delivery at support@naybia.com with your order number and supporting photos. We will make it right with either a full replacement or a full refund — your choice.

State Law

Return and refund rights vary by state, and nothing in this policy limits any right you have under the law of your state.

California residents: under California Civil Code § 1723, a retailer that does not conspicuously post its refund policy must accept returns within 30 days of purchase. We post this policy conspicuously and it applies as written. Residents of other states, including New York, Massachusetts, and Florida, may have additional rights regarding posted refund policies. Where state law grants you more than this policy provides, state law controls.

Policy Updates

Naybia reserves the right to update or modify this Returns and Refunds Policy at any time. Changes take effect upon publication and do not apply retroactively to orders already placed.

Contact and Customer Support

Naybia, a brand operated by Gardashov LLC
25 SE 2nd Ave Ste 550 #996, Miami, FL 33131, United States
Phone: +1-918-238-6378 · Email: support@naybia.com

Support Hours (US Eastern Time, EST/EDT)
Monday – Friday: 9:00 AM – 6:00 PM · Saturday: 10:00 AM – 4:00 PM · Sunday: Closed